Book Review 3: The Fred Factor (Part 1/2)

4 Lessons Anyone Can Learn from Fred’s Example in Customer Service   I was at an event recently and had a chance to visit with different people with varied backgrounds and professional pursuits. Someone asked the group, “are you a Fred?” and maybe more importantly, “do you have any Freds in your organization?” That intrigued […]

Book Review 3: The Fred Factor (Part 1/2) Read More