Use Actionable Data and Listen To Your Customer
With 2013 approaching, it’s time to create marketing resolutions for the new year that make an impact. According to SilverPop, an email and digital marketing services company, at the start of the year businesses set out with goals to make their business more social, gain more leads, lower marketing costs, etc. In 2013, it’s important for building product marketers to understand what their prospects and customers want. This will shape the marketing strategy over the next five years with changing technology and new trends. In this post I will review the first 2 of 6 trends you should consider that include:
- Use actionable data
- Listen to your customers
- Personalize your message
- Create a mobile-friendly experience
- Join the social conversation
- Empower your marketing department
Trend 1 – Use Actionable Data
Big data is part of the past for businesses. Collecting data has become simple for even a small business to obtain from reporting sites that include:
- Google Analytics
- HootSuite
- SocialMention
- Email marketing platforms like emfluence
Many companies benefit from integrating actionable data with their CRM systems. This integration allows businesses to gain a comprehensive view of customer behavior across various channels. By doing so, marketers can customize interactions based on individual customer journeys. This approach not only enhances the targeting of marketing efforts but also informs the development of customer-oriented strategies.
Companies are able to view who is visiting their website, their social media pages, and who is engaging in emails by simply setting up their accounts on these sites and letting them automatically populate. It’s important to take time each month and analyze the data to provide insights to shape your marketing strategy. Consider what the data tells you about your customers like:
- Purchasing habits
- Social media interactions
- Behavior when visiting your company website
- Web behavior
Trend 2 – Listen to Your Customer
Messaging and content are evolving because your customer wants an enhanced buyer experience. With the rise in smart phone and tablet ownership, consumers can access information any time and anywhere they want. One consistent message for a group of consumers will no longer work because your customers are not all alike. Multiple data should be pulled before targeting a customer including:
- Implicit data – your customers’ and prospects’ behavior (utilize tools listed above)
- Explicit data – your customers’ and prospect’ preferences (web forums and surveys)
As a building products marketer, you understand each prospect and customer is different throughout the sales funnel. Provide your sales representatives the opportunity to assess their customers’ buying processes by tracking their journey with a scoring system. Moving forward, this helps your company and sales representatives:
- Nurture leads
- Understand your customers’ and prospects’ purchasing habits
- Speak to your customers and prospects as individuals
Real-time feedback mechanisms, like chatbots and live support, serve as valuable tools for gathering customer insights. These channels enable immediate interaction, allowing customers to voice concerns or requests instantly. By using these platforms, businesses can adjust their strategies based on current customer needs and preferences, creating a more personalized experience overall.
AI-driven segmentation techniques have revolutionized how marketers analyze complex data sets. These technologies allow for the identification of distinct consumer segments, enhancing the precision of targeted messages. By leveraging artificial intelligence, businesses can better align their marketing strategies with the preferences and behaviors of each segment, driving higher engagement and conversion rates.
What is your company doing to help prospects become customers or helping customers become more engaged? With new technology and tools available, understanding your customers and prospects is more important than ever. This will shape how your company does business in the future. Stay tuned to learn about the rest of the 6 marketing trends to take advantage of in 2013.
