Customer

5 Best Practices for Choosing the Right Trade Show Technologies

  Trade show marketing just isn’t what it used to be. It seems like just yesterday that trade shows depended on paper registration, hard copy promotional materials, and exhibit booths featuring static displays of data and graphics. Thankfully, times have changed…for the better. These days, trade show marketers and exhibitors have countless cutting-edge technologies at…

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Tactical Tips to Maximize Your Trade Show Presence in 2018

  Trade show planning for 2018 is in full swing. With budgets and strategy considerations on the table, we’re offering our take on tips to maximize your trade show ROI for the upcoming year. 1.  Technology is (still) king. It goes without question that technology is a major player when it comes to trade show…

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The Bot That is Getting Rid of Buyer's Remorse

Buyer’s remorse is a phenomenon that any company would be happy to get rid of. It is a highly illogical response that nonetheless costs companies in a huge way by reducing its potential number of loyal customers. Fortunately for the business community, there is currently an API based bot that may have an answer to some…

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Using Social Media for Customer Service

  There are many ways that B2B companies are different entities than B2C companies, but social media usage is not one of them. Because the fact is that your prospects, existing customers and employees are all on social media, probably every single day. Social media has become an easy way to keep up with friends…

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4 Questions Small Businesses Should Ask About Your Website

  In some ways, the features that make a website a good website vary from one small business to the next. Every small business serves a unique market, and your website should reflect that. But there are a few key basics that every small business should demand in their website regardless of market if you…

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The 5 Immutable Laws of Reputation Management

A search on Google doesn’t just bring up your website anymore. It brings up your site, your Facebook profile, and every single review site that has comments about your brand. To protect your reputation online, never forget these five immutable laws: 1. Listen first. Problems can sneak up on you if you are not listening…

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Swim Against the Tide

Avoid the Trendy Inbound-Only Approach   Although inbound marketing has become quite the buzzword recently, B2B marketers need to strengthen their outbound marketing efforts for lead generation as well. Inbound marketing can be a great tool for short term results, but the only way your organization can generate successful leads is if you have a…

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Book Review 3: The Fred Factor (Part 2/2)

4 Steps to Find and Develop “Freds” in Your Organization   I recently wrote a blog post on Mark Sanborn’s book, The Fred Factor. While that post focused on explaining what a Fred is (long story short: a passionate employee who delivers an extraordinary customer/client experience) and how to identify one, this blog post will…

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Book Review 3: The Fred Factor (Part 1/2)

4 Lessons Anyone Can Learn from Fred’s Example in Customer Service   I was at an event recently and had a chance to visit with different people with varied backgrounds and professional pursuits. Someone asked the group, “are you a Fred?” and maybe more importantly, “do you have any Freds in your organization?” That intrigued…

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10 IBS Insights You Need to Know (Part 2/2)

Part Two: 5 Design Trends from IBS 2016   Every year, the International Builders’ Show (IBS) is the best place for marketers to keep a finger on the pulse of where the building products industry is going. The ER Marketing team and I attended this year, and we were able to learn everything from the…

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Building Relationships that Grow
We show up for clients and, like you, put our experience to work. 

We focus on building solid relationships from day one, because we understand that trust isn’t given,  it’s earned over time.